Authorities on Air
Authorities on Air is the official podcast of the Pennsylvania Municipal Authorities Association (PMAA), featuring real conversations with the people behind public service. From drinking water and wastewater to solid waste, recycling and beyond, we explore how municipal authorities—and the professionals who support them—deliver essential services and strengthen communities across Pennsylvania.
Authorities on Air
Telling Your Story: Public Engagement That Works
In this episode of Authorities on Air, Lindsay Hughes (Public Relations Manager, North Penn Water Authority) talks about what it takes to communicate effectively with your community and why public engagement matters more than ever.
Lindsay shares real-world examples of how clear, consistent communication builds trust and discusses practical ways municipal authorities can engage the public without a big budget or a large staff. The conversation also touches on the power of internal communications and how tools like ChatGPT are helping small teams do more with less.